General terms and conditions of sale and use
The company Smart3dconcept SA is the owner of the website swiss3dc.com, further mentioned as Swiss3Dc.com
1 Validity of the conditions
The deliveries, services and offers of Swiss3Dc.com are carried out exclusively on the basis of these conditions of sale, even if they are not expressly agreed again. These conditions are considered as accepted with the order of the goods or the service. The buyer's general terms and conditions of purchase are hereby rejected. Deviations from these terms and conditions are only valid if confirmed by us in writing.
2 Offer and conclusion of the contract
The offers of Swiss3Dc.com appearing in the price lists and advertisements are non-binding and not contractual. Orders are only binding on Swiss3Dc.com after written confirmation. The confirmations of order are established only on express request. The information contained in our sales documents (drawings, illustrations, dimensions, weights and other services) are provided for information purposes only and do not constitute a guarantee of properties, unless they are expressly designated in writing as binding. If a purchaser exceeds his credit limit with an order, we are released from our obligation to deliver.
3 Prices
The prices stated in our order confirmation are decisive. These are fixed for the goods in stock at the time of the order. In case of delivery or purchase difficulties, the price of the day is applicable on the day of the order. Unless otherwise agreed, the prices are exclusive of transport costs, including statutory VAT and local custom fee.
4 Delivery and performance time
Delivery dates and times are indicative, unless expressly agreed otherwise in writing. The indication of certain deadlines and dates of delivery by Swiss3Dc.com is subjected to the condition that the suppliers and manufacturers deliver Swiss3Dc.com correctly and in due time.
5 Delay of reception
If, after the expiry of an additional time which was granted to him, the purchaser refuses to take delivery of the delivered objects or declares not to want to take delivery of the goods, Swiss3Dc.com can refuse to carry out the contract and require damages for non-fulfillment. Swiss3Dc.com is entitled to claim to the buyer, as damages, either a lump sum of 25 % of the agreed purchase price, or the compensation of the damage actually suffered.
6 Delivery
Visible quantity differences must be reported immediately upon receipt of the goods, hidden quantity differences must be reported in writing to Swiss3Dc.com and to the carrier within 4 days of receipt of the goods. Complaints concerning damage, delay, loss or bad packaging must be made immediately upon receipt of the goods.
Customers are responsible for paying any customs duties and local taxes, which are not included for shipments outside of Switzerland.
7 Transfer of risk
The risk is transferred to the buyer as soon as the shipment has been handed over to the person in charge of the transport (Incoterms EXWORK). If the shipment is delayed or made impossible through no fault of our own, the risk shall pass to the purchaser when he is informed that the goods are ready for shipment. If Swiss3Dc.com assumes the transport costs, agreed upon in each case, this does not affect the transfer of risk.
8 Warranty (Bring-in)
The warranty period is set at 12 months for individual consumers and 6 months for business clients, unless a different agreement is made in writing. Certain products may come with a specific 12-month manufacturer's warranty. The warranty commences from the delivery date. Warranty claims will be void if the operating or maintenance guidelines are not adhered to, if modifications are made, if parts are substituted, or if non-original consumables are utilized, provided that the defect arises from these actions. This also applies to defects resulting from improper usage, storage, handling, third-party interference, or tampering with the devices. Minor variations from the advertised product specifications do not warrant claims. Liability for standard wear and tear (HSC, HB, etc.) and for consumables (such as nozzles, thermal break tubes, heating blocks, PTFE protection, key tubes, HB handles, clamping springs, silicon sock...) is excluded. Warranty rights are only applicable to the original purchaser and are non-transferable. Swiss3Dc.com reserves the right to perform repairs. Any alterations or reductions to the warranty are not permitted. Repairing the product does not extend the warranty period for the entire item.
"Bring-in" means that the customer brings or sends us the defective product at his own expense, that we repair it and send it back at our expense (provided that the device arrives in its original packaging).
9 Returns
To process a return, customers are required to send the defective part or device to Swiss3dc.com for repair, along with a copy of the invoice that was included with the original shipment. Any return must receive prior approval from Swiss3Dc.com, and all associated costs and risks are the responsibility of the customer. Products should be returned in their original packaging, accompanied by a detailed account of the defects and a return number (purchase number). Please note that items specifically requested by the customer are not eligible for return. The replacement of parts, modules, or entire devices does not reset the warranty period. The warranty is limited solely to the repair or replacement of the damaged items provided.
For refunds on returns, if Swiss3Dc agrees, a refund will be issued after the returned items have been inspected. Only unused parts are eligible for a refund, shipping costs along with any third-party payment fees will be deducted from the refund amount.
10 Retention of title
The delivered goods remain the property of Swiss3Dc.com until full payment.
11 Payment
The invoices are payable, according to what was agreed, prior to expedition or cash on delivery, unless otherwise agreed. Delivery is normally made carriage forward, i.e. at the buyer's expense by parcel post, by carrier or by his own vehicle, unless expressly agreed otherwise. A payment is only considered to have been made when the full amount is available to us. If the purchaser is in arrears, we are entitled to charge interest of 5% from the relevant date. During the delay, Swiss3Dc.com is also entitled, at any time, to cancel the contract, to demand the return of the delivered goods and to claim damages in case of cancellation of the contract. All claims shall become due immediately if the purchaser is in default of payment, if he culpably fails to meet other essential obligations arising from the contract or if we become aware of circumstances which may reduce the purchaser's creditworthiness, in particular cessation of payment, the existence of composition or bankruptcy proceedings. In such cases, we shall be entitled to withhold deliveries still to be made or to make them only against advance payment or securities.
12 Limitation of liability
Claims for damages due to impossibility of performance, breach of contract, fault in the conclusion of the contract and unlawful acts are excluded both against us and against our vicarious agents, except in cases of intent or gross negligence. We shall not be liable for damages resulting from the use of the products.
13 Copyright
All images, media, written information on our website is our own property except otherwise mentioned and may not be used without our written consent.
14 Patents and patents Pending
Parts sold on Swiss3Dc.com web shop are World Wide patent pending. "Once you submit a patent application and it is pending, you can protect your patent. If someone steals, sells, or uses your invention it is infringement."
15 Data protection
Swiss3Dc.com is authorized to treat the data relative to the purchaser obtained within the framework of the commercial relations or in connection with these, that they come from the purchaser himself or from thirds, in accordance with the Swiss federal law on the data protection (LPD). The personal data of the customer is treated confidentially and is only passed on to third parties for the purpose of credit checks.
16 Place of jurisdiction
Geneva Switzerland is the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship. The legal relationship is subject to Swiss law exclusively.